Returns and Refund Policy
At TuneThreads we do everything we can to make our customers happy. However, if you are not completely satisfied with your purchase, we offer a simple and fair returns and refund policy. Please read the terms and steps below to request a return or refund.
1. Return conditions
- Return period : You can return your product within 30 days after receiving your order.
- Product Condition : The product must be returned unused, undamaged and in its original packaging.
- Exceptions : Products that are damaged from use or are no longer saleable are not eligible for return.
2. Refund conditions
- Full Refund : When the returned product is received in good condition, you will get a full refund (excluding shipping costs, if applicable).
- Partial Refund : If the product is not returned in its original condition, we reserve the right to withhold part of the refund.
- Refund Period : Once the return is approved, the amount will be refunded within 7 working days via the payment method used for the order.
3. How do you return a product?
- Contact Us : Please email Tunethreads@hotmail.com with your order number, reason for return and photos of the product (if necessary).
- Receive return instructions : Our team will provide you with further instructions, including the return address.
- Shipping : Send the product back to the address provided. The return costs are for your own account, unless it concerns a production error or incorrectly delivered product.
- Confirmation : Once we have received and checked the product, you will receive a confirmation and your refund will be processed.
4. Exchange
Want to exchange a product? Contact us within 30 days at Tunethreads@hotmail.com . We'll be happy to help you.
5. Warranty
All TuneThreads products come with a 12-month warranty against manufacturing defects. Should your product become defective due to a manufacturing defect, please contact us for a replacement or repair.
For questions or help with a return, please contact our customer service at Tunethreads@hotmail.com . We are here to help!
Yours sincerely,
The TuneThreads Team
3. Contact us
For questions or comments about your order, please contact our customer service team:
Thank you for choosing Tunethreads. We appreciate your understanding and support.