Returns and Refund Policy

At TuneThreads we do everything we can to make our customers happy. However, if you are not completely satisfied with your purchase, we offer a simple and fair returns and refund policy. Please read the terms and steps below to request a return or refund.


1. Return conditions

  • Return period : You can return your product within 30 days after receiving your order.
  • Product Condition : The product must be returned unused, undamaged and in its original packaging.
  • Exceptions : Products that are damaged from use or are no longer saleable are not eligible for return.

2. Refund conditions

  • Full Refund : When the returned product is received in good condition, you will get a full refund (excluding shipping costs, if applicable).
  • Partial Refund : If the product is not returned in its original condition, we reserve the right to withhold part of the refund.
  • Refund Period : Once the return is approved, the amount will be refunded within 7 working days via the payment method used for the order.

3. How do you return a product?

  1. Contact Us : Please email Tunethreads@hotmail.com with your order number, reason for return and photos of the product (if necessary).
  2. Receive return instructions : Our team will provide you with further instructions, including the return address.
  3. Shipping : Send the product back to the address provided. The return costs are for your own account, unless it concerns a production error or incorrectly delivered product.
  4. Confirmation : Once we have received and checked the product, you will receive a confirmation and your refund will be processed.

4. Exchange

Want to exchange a product? Contact us within 30 days at Tunethreads@hotmail.com . We'll be happy to help you.


5. Warranty

All TuneThreads products come with a 12-month warranty against manufacturing defects. Should your product become defective due to a manufacturing defect, please contact us for a replacement or repair.


For questions or help with a return, please contact our customer service at Tunethreads@hotmail.com . We are here to help!

Yours sincerely,
The TuneThreads Team


3. Contact us


For questions or comments about your order, please contact our customer service team:

Thank you for choosing Tunethreads. We appreciate your understanding and support.